FAQ

SIZING

How does sizing work?

All products are in Standard US/EU Sizing and have size charts available in the item description. Please use these charts to determine your best fit.

 Asian sizes are smaller than European size and US size, please select 2-3 size larger!

I ordered a size L but received an XL/XXL/3XL?At times you will receive the Asian size equivalent.

In some instances, our suppliers use US/EU size so you will receive the size label for the size you chose and in other instances you will receive the Asian counterpart.

 

SHIPPING

Where do you ship to?

Everywhere! We proudly ship worldwide for FREE.

How long is order processing?

We generally take 1-7 business days to process our orders and co-ordinate with our warehouse and shipping departments.

USA, UK & Australia

For our Australian, UK & US clients we offer an estimated delivery time of 12-25 days. Although we generally beat these estimates, certain things like delays at customs or processing time can effect delivery time.

Rest of the world
For all other countries delivery times can be estimated at 20-40 days. We generally beat these estimates although circumstances such as delays at customs or processing times can cause longer than expected shipping times which is why we factor in slightly longer periods for "Rest of the World" clients.
Additional information
These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future. Should you have any questions regarding shipping times for your order or future order feel free to contact us through email.
Multiple item orders
These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future. Should you have any questions regarding shipping times for your order or future order feel free to contact us through email.
RETURNS

Our policy lasts 15 days. If 15 days have gone by since your item has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.